Privacy Policy

Effective Date: May 5, 2025

This Privacy Policy explains how DueSnap ("we", "us", or "our") collects, uses, and safeguards your information. We're committed to protecting your privacy and ensuring that your personal data is handled with care.

By using our website and services, you agree to the practices outlined below.

What We Collect

We may collect the following information from gym owners and their members, either directly or via third-party platforms (e.g. Stripe):

From Gym Owners

  • Business name
  • Owner's name and role
  • Email address and phone number
  • Stripe account integration info
  • Staff contact details
  • Communication tone preferences
  • Cancellation policy or business rules

From Gym Members (via Stripe)

  • Name
  • Email address
  • Phone number (if available)
  • Payment status (success, failed, overdue)
  • Membership ID or reference (if passed through Stripe metadata)

We do not collect or store credit card numbers or bank account details. That information stays securely with Stripe or your payment provider.

What We Do With the Information

We collect this information to:

  • Identify failed or missed payments
  • Send automatic reminder emails and SMS messages
  • Notify gym staff or front desk about unresolved charges
  • Improve communication performance (tone, timing, content)
  • Provide customer support to gym owners
  • Customize and improve our platform

We do not use customer/member data for advertising or resale.

How We Secure and Handle Data

We prioritize your data security:

  • All data is encrypted in transit via HTTPS.
  • Access is restricted to authorized systems and team members only.
  • We use trusted infrastructure (e.g. Stripe, Twilio, Zapier) that is SOC2/GDPR/CCPA compliant.
  • We never share sensitive Stripe credentials publicly or store more than necessary.

Data Sharing

We only share information with the following trusted third parties for the purpose of delivering our services:

  • Stripe (to receive failed payment data)
  • Email + SMS services (e.g. SendGrid, Twilio)
  • Automation tools (e.g. Zapier) for message logic and delivery

We do not sell, trade, or rent your information to outside parties. Ever.

Cookies & Website Usage

DueSnap may use cookies to:

  • Analyze web traffic patterns (via tools like Google Analytics)
  • Improve the user experience on our website
  • Save login or preference data for faster access

You may disable cookies in your browser settings at any time. Doing so may limit some functionality of our site.

External Links

Our site may contain links to external resources (e.g. Stripe, blog articles). We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies.

Controlling Your Personal Information

Gym owners and members can:

  • Request to view the personal data we hold
  • Request deletion or correction of that data
  • Opt out of email/SMS reminders (members only)

To make any of these requests, please contact us at support@duesnap.com.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Effective Date" at the top. If major changes are made, we'll notify you via email or in-app messaging.

Contact Us

If you have any questions about this policy or your data, reach out to us:

Email: support@duesnap.com
Website: www.duesnapai.com